Shipping & Delivery
How does shipping and delivery work?
So You've Made an Order? Welcome to The Tidy Shift Family!
Once you've placed an order, our fulfillment team carefully packages your items and ships them within 2-5 business days. To speed up delivery, if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be shipped via trusted carriers, and they should arrive safely in your hands within 10-20 business days from the date of purchase. Shipping times may vary depending on your location and current demand.
As soon as your order ships, you'll receive a shipping confirmation email from us complete with a tracking number so you can follow its journey every step of the way.
Please note: All shipping timeframes are estimates from the date of dispatch. Occasionally, delays can occur due to customs processing, weather conditions, or carrier issues. If your order hasn't arrived within the expected timeframe, please don't hesitate to reach out—we're here to help track it down and make things right.
Questions about your order? Contact us and we'll get back to you within 24 hours.
How much do I pay for shipping?
All orders include FREE shipping across North America, no matter how many products you order.
When will my order arrive?
When Will My Order Arrive?
Once your order is picked and packed, the journey from The Tidy Shift fulfillment center to your front door begins.
All orders (no matter how many products you purchase) include FREE shipping across North America. You can expect your order to arrive within 10-20 business days from the day you place it.
Please note: While we work with trusted shipping carriers to ensure timely delivery, occasionally delays can occur due to customs processing, weather conditions, or high shipping volumes. When this happens, your tracking number may show an updated delivery date. If your order hasn't arrived within the expected timeframe, please contact us and we'll help track it down.
Need your order faster? Expedited shipping options may be available at checkout for quicker delivery.
How do I track my order?
Yay, time to celebrate—your order is on its way! After The Tidy Shift fulfillment team ships your order, we'll send you a shipping confirmation email with a tracking number and link. Simply click the link to follow your package's live tracking updates directly through the carrier's website.
Haven't received your shipping confirmation email yet? Check your spam or junk folder (it may have ended up there). Still can't find it? Contact us and we'll resend your tracking information right away.
Tip: Save your tracking number so you can check your order status anytime. Most carriers update tracking information within 24-48 hours of shipment.
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? We understand how frustrating that can be. While we work with trusted carriers to ensure timely delivery, occasionally delays occur due to customs processing, weather conditions, or high shipping volumes. When this happens, your tracking number may show an updated or 'delayed' delivery date.
If your order hasn't arrived within 25 business days from the date of purchase, please Contact Us and we'll launch an investigation with the shipping carrier on your behalf.
What we'll do to help:
- Verify your shipping address and order details
- Contact the carrier directly to locate your package
- Work to resolve the issue as quickly as possible
- Offer a replacement or refund if your order cannot be located
We're committed to making things right. While shipping delays are outside our control, we'll do everything we can to track down your order and ensure you receive your products.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order hasn't shipped yet, please Contact Us with the correct address details and we'll update it for you.
If your order has already shipped, don't panic! You may still be able to redirect it by contacting the shipping carrier directly using the tracking number provided in your shipping confirmation email. Most carriers allow address changes or delivery holds while packages are in transit.
Important: We can only ship your order to the address you provide at checkout. If you've provided an incorrect address and the package is delivered there, we're unable to retrieve it or issue a refund. Please double-check your shipping address carefully before completing your order!
Do you ship internationally?
Do You Ship Internationally?
Currently, we primarily ship to customers across North America, including the United States, Canada, and Mexico, with FREE shipping on all orders.
Interested in international shipping to other regions? We may be able to accommodate your order! Please Contact Us with your location and we'll let you know if we can ship to you and provide shipping timeframe and cost details.
Please note: International orders outside North America may be subject to customs fees, duties, or taxes determined by your local customs authority. These charges are the responsibility of the customer and are not included in your order total.
Are there any customs/import fees?
For U.S. customers: Most orders are duty-free as long as the value is under $800. You should not incur any customs fees or import duties on typical orders.
For Canadian customers: Orders may be subject to customs duties, GST/HST, and provincial taxes depending on the value and type of products. The Canada Border Services Agency (CBSA) determines these charges, which are collected by the shipping carrier upon delivery. Most orders over CAD $20 may incur some fees.
For Mexican and other international customers: Customs fees, duties, or taxes may apply based on your country's import regulations and the value of your order. These charges are determined by your local customs authority.
Important: Any customs fees, duties, or taxes are the responsibility of the customer and are not included in your order total or our free shipping offer. The Tidy Shift has no control over these charges as they are set by government customs agencies. We recommend checking with your local customs office if you have questions about potential charges before placing your order.
Product Questions
Can I Freeze Meals in Your Containers?
Most of our containers are freezer safe, making them perfect for meal prep and batch cooking! Our silicone collapsible lunch boxes, salad pods, and many of our meal prep containers can go from freezer to microwave (with lids removed). This means you can prep meals on Sunday, freeze them, and reheat throughout the week. Always check the specific product page for freezer safety information, and remember to leave a little space at the top for food expansion when freezing liquids or soups.
Are Your Products Safe for Kids to Use?
Yes! All our products are made from food-safe materials that are safe for the whole family, including children. Our containers feature secure but easy-to-open lids, and our lunch bags have comfortable handles kids can carry. However, younger children may need help opening some compartments or sealing lids properly to prevent spills. We recommend supervising young children during first uses to ensure they can operate closures safely. Always check age-appropriate sizing—some of our larger containers may be too heavy for small children when full.
Ask us something else?
Don't see your question answered here? We're always happy to help! Whether you need advice on choosing the right product, have questions about your order, or just want to chat about meal prep tips, we're here for you.
Get in touch:
Contact us and we'll get back to you within 24 hours.
At The Tidy Shift, we're a small team that genuinely cares about helping you create a more organized, stress-free life. No question is too small—we'd love to hear from you!
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any The Tidy Shift product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
Are you stocked in any stores anywhere?
Nope, it's just us! The Tidy Shift products are only available through our online store. We're a small, independently-run business focused on bringing you carefully curated meal prep and storage solutions directly to your door.
Shopping directly with us means you get the best prices, our 30-day risk-free trial, and direct support from our team. We currently ship across North America with free shipping on all orders!
Want to see our products in person first? We understand! That's why we offer our 30-day money-back guarantee—try our products risk-free and if they don't work for you, we'll make it right.
Returns & Exchanges
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 100 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our North American store is listed in United States Dollars ($USD)
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@thetidyshift.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your Tidy Shift stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
The Tidy Shift is operated from New Zealand, but we're proud to serve customers across North America! Your products are carefully fulfilled and shipped from international warehouses to ensure reliable delivery to your door.
This fulfillment model allows us to offer you free shipping and competitive prices while maintaining the quality and customer service you deserve. No matter where you are in the U.S., Canada, or Mexico, we're committed to getting your order to you as efficiently as possible.
Please note: We operate as an online-only store and do not have physical retail locations or warehouses available for pickup. All orders are shipped directly to the address you provide at checkout.